Help and support
Email support@healthclan.com and a person will reply, usually within two working days. Send it from the email address on your account, and tell us which app you use (iPhone, Android or web) and its version, from Settings, then About.
Invitations
How do I join HealthClan?
HealthClan is invite-only, and invitations come from us by email. Our waiting list isn’t open yet. When it opens, you’ll be able to join it on healthclan.com and we’ll email you when an invitation is ready.
My invitation has expired
Invitations last 24 hours. Email us from the address the invitation was sent to and we’ll send a new one.
How do I bring someone into my clan?
If they’re already a member, open your clan and invite them by their member handle. People who aren’t members yet need an invitation from us first.
Billing and cancelling
How much does it cost?
€10 a month for an adult, plus any VAT or sales tax shown at checkout. Child accounts are free. See the terms of membership.
Where do I pay?
On the web app at app.healthclan.com, through Stripe. The iPhone and Android apps don’t take payments: subscribe on the web, then sign in to the apps with the same account.
How do I cancel?
On the web app, go to Settings, then Membership, and choose Manage billing. Your membership continues until the end of the month you’ve paid for. You can also update your card and see your invoices there.
My payment failed
Update your card from Settings, then Membership. You keep access for 7 days while Stripe retries the payment.
Lockouts
Why am I locked out?
Each tier asks for a level of consistency over 30 days. If yours falls below it, we warn you, and then your account can be locked for a while. That’s HealthClan’s accountability at work, not a penalty for a bad week: everything you built is kept.
Am I charged while I’m locked out?
No. We pause your subscription during a lockout, and billing resumes when you come back. The same happens when you take a break from Settings, then Account.
Child accounts
How do I set one up?
In Settings, under Child members, add a child with their name and date of birth. Then set up their device by scanning the code from your phone. Child accounts are free and have no email or password.
What can I see?
Until your child is 16, you can see and record their habits.
How does my child sign out?
Signing a child’s device out needs your parent PIN.
How do I delete a child account?
Email us from your own account’s address. Deleting your account also deletes your children’s accounts.
Your data
How do I download my data?
Go to Settings, then Account, and choose Download my data. You get a file with everything we hold about you. It lists the child accounts you manage (name and date of birth) but not their habits or devices: email us for a copy of a child’s habits.
How do I delete my account?
Go to Settings, then Account, and choose Delete account. You have 30 days to change your mind. Can’t sign in? See Delete your account.
How do I turn off analytics?
Analytics is off unless you turned it on. In the iPhone or Android app, go to Settings, then Privacy. Read our privacy policy for what we collect.
Is HealthClan medical advice?
No. HealthClan helps you build habits. It isn’t medical advice: talk to a professional about health concerns.